![]() In these services, BPO handles IT solutions over the internet and provides these services: technical support, production support analysis and service desk analysis. ITES (Information technology-enabled services).These work on investment research, data analytics and primary & secondary market research. Research process outsourcing opts by data-driven companies (marketing agencies, pharmaceutical companies, investment firms) to do research and data analysis. ![]() They hire experienced paralegals to work on complex tasks (high-level legal work) like: This outsourcing service provides advanced and highly skilled jobs for a particular business process, such as content creation, accounting and financial analysis, web designing and legal processes. "Business process outsourcing is hiring a third-party service provider to make one or more business functions in the company." Here are some of the services provided by BPO: Large organizations or businesses hire other small organizations, firms, or contractors for their work proceedings. With this method, a business gives the contract to the third party to accomplish their business needs and shows the results. Call centres are support systems or agents from the company that handle the customers' questions and address issues regarding services and products.īPO (Business process outsourcing)- It is a method opted by large businesses to make their parts functional. It is a part of one of the BPO services that handle particular company customers on the telephone. ![]() Most people consider BPO as a call centre, but these two are different independent terms with other meanings i.e.Ĭall centre - A company or centralized department that handles telephonic queries (inbound or outbound calls) from current and potential customers. We hire someone to complete the task, and this same rule is applied in business, generally known as BPO (Business Process Outsourcing). We hire a maid to do our household chores and others like plumbers, electricians, gardeners etc. One of the common system in houses for help is hiring maid. One is when our family, friends or known help us without their benefit, and the second is when we pay someone to help us. How much happiness do we feel when someone helps us complete our task, substitute our work and fulfil in a limited time? This is a great thing, but this happens in two conditions. Next → ← prev Advantages and Disadvantages of BPO
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